Privacy Policy

Effective date: [add date]

Draft for legal review. This is a starting draft written for an at-home blood collection service. Have it reviewed by an Australian privacy or health lawyer, and complete every [bracketed] item, before you publish it or start collecting health information. Delete this box once done.

Therapy Cove is operated by Inspire One Group Pty Ltd [ABN] (“Therapy Cove”, “we”, “us”). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with and your choices.

1. What we collect

Right now (waitlist and website visits).

Your name (optional) and email address when you join the waitlist, and a record that you agreed to hear from us.
Technical information such as your browser type, device, referring page and the time of your visit, collected through standard server logs [and analytics tools, if you use them].

Once we launch testing. To provide the service we expect to collect further information, including your contact and delivery details, date of birth and sex, the blood sample you send us, your test results, payment details (processed by our payment provider) and your communications with us. Information about your health, including your sample and results, is “sensitive information” under the Privacy Act. We will only collect it with your consent and will update this policy and ask for your consent at the time. [Update before launch]

2. How we use your information

To run the waitlist and tell you when Therapy Cove launches.
To provide, support and improve our service, including (after launch) posting your kit, arranging analysis of your sample and delivering your results to you.
To communicate with you, including responding to enquiries.
To meet our legal and regulatory obligations and protect our rights.

We use or disclose your health information only for the purposes for which you gave it to us, or as permitted or required by law.

3. Who we share it with

We share information only with people who need it to deliver our service and who are bound to protect it:

Our pathology laboratory partner [name, accreditation], which analyses samples and returns results.
Couriers and postal services that move kits and samples.
Technology providers that host our website, store data or send emails [list, e.g. hosting, email service].
Professional advisers, and authorities where the law requires it.

We do not sell your personal information. We do not share your results with your doctor or anyone else unless you ask us to or the law requires it.

4. Overseas disclosure

Some of our providers (for example email or cloud services) may store or process information outside Australia, in [countries]. Where this happens we take reasonable steps to ensure the recipient handles your information in line with the Australian Privacy Principles. [Confirm and update]

5. Marketing and your choices

We send you emails only if you have agreed to receive them. Every email includes an unsubscribe link, and you can also ask us to remove you at any time using the contact details below.

6. Cookies and analytics

Our website may use cookies and similar technologies to keep it working and understand how it is used. You can block or delete cookies in your browser settings, though some features may not work properly. [Describe any analytics or advertising tools you use, or state that you use none]

7. Security and data breaches

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including limiting access to staff and contractors who need it. No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

8. How long we keep information

We keep information only as long as we need it for the purposes above or as the law requires. [State retention periods, including for pathology records, once confirmed]

9. Accessing and correcting your information

You can ask to access or correct the personal information we hold about you, or ask us to delete it where the law allows. Contact us using the details below. We may need to verify your identity first.

10. Complaints

If you think we have mishandled your information, contact us and we will respond within a reasonable time. If you are not satisfied, you can complain to the OAIC at oaic.gov.au.

11. Business transfers

If our business is sold or restructured, your information may be transferred to the new owner, who must continue to handle it in line with this policy and the law.

12. Changes to this policy

We may update this policy from time to time. The current version is always on this page with its effective date. If we make a material change, particularly about health information, we will tell you.

13. Contact us

Inspire One Group Pty Ltd [ABN]
Email: info@inspireonegroup.com.au
[Postal address]